The well-being and holiday enjoyment of our guests is the paramount priority. All of our brands remain active with high hygiene standards, and additional preventative on-trip protocol implemented and will continue to follow advice from government advisories and remains in touch with all our on the ground suppliers.
Travel with Confidence. Your hygiene and distancing is our priority > READ MORE
The well-being of our guests is our top priority. That’s why we’ve updated our vaccination policy to require all guests travelling with us through December 31, 2022 be fully vaccinated against Covid-19, which may include a booster shot to keep it current and valid. Children under 16 must provide a verifiable and negative Covid-19 test result taken 72 hours prior to the start of the tour (taking time zones into consideration) until further notice.
YOU’RE FREE TO CHANGE OR POSTPONE YOUR INSIGHT VACATION
Updated: 06 October 2020
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the wellbeing of our guests and our teams has always been – and will always be – our first priority.
We are here and want to help you. Due to government mandates our offices are now closed, and our teams working from home. The volume of calls is immense, and this change has impacted our already stretched service levels.
To avoid long call wait times, please use this form here to get in contact, and know we are working to respond in order of departure date.
Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.
Due to ongoing uncertainty, spiking cases of COVID-19, and in accordance with travel restrictions imposed by government advisories worldwide, Insight Vacations has suspended all trips worldwide departing up and until 30 November 2020, and all Europe and Britain trips departing up and until 28 February 2021.
If you have a booked trip during this suspension period, please rest assured that you have a Future Travel Credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December 2022.
You are eligible to either:
OR
Future Travel Credits can be redeemed with Insight Vacations or any other TTC brand (Luxury Gold, Trafalgar, Costsaver, Uniworld Boutique River Cruises or U by Uniworld River Cruises) on any destination or trip for travel before 31 December 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.
Have peace of mind knowing you have the flexibility to change the land portion of your trip to a new destination or date, free of charge until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our trips meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new well-being approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us.
In choosing to travel with Insight Vacations, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
FOR ALL OTHER QUERIES
Please click here to get in contact with us.
Please note: These policies are subject to change at any time and are not retroactive for bookings cancelled prior to 16 March 2020.
FAQ:
Future Travel Credits are Transferable
Can I use my Future Travel Credit on a vacation with a different company?
Your Future Travel Credit is valid on any brand within The Travel Corporation (TTC) which includes Insight Vacations, Luxury Gold, Trafalgar, Costsaver, Contiki, Uniworld Boutique River Cruises, U River Cruises and Red Carnation Hotels. Whatever your taste, whatever your pace, we have a travel style that will suit your needs and desires.
Do I need to use the full value of my Future Travel Credit all at once? What happens if there is money left over after I apply my Future Travel Credit? Can I only use my Future Travel Credit on a trip? Can I use my Future Travel Credit to bring other people with me on my next vacation?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your future travel credit amount, you can keep the remainder as an Future Travel Credit for another trip in the future. Or, you may add on airfare, pre or post night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I give/transfer my Future Travel Credit to someone else?
Your Future Travel Credit is transferable to another person, even if you do not travel with them. If you would like to gift your Future Travel Credit to another individual, please just send an email with your booking number, the amount of your Future Travel Credit you would like to transfer (if not all) and the name of the individual you would like to be the beneficiary of the funds. If they do not have a booking yet, please just let us know and we will create one which will be their reference for their Future Travel Credit.
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new trip or departure is more expensive than the original, you will be responsible for the difference in price; if the new trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new trip. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply. All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
You’re Free To Postpone Your Luxury Gold Vacation
Updated: 06 October 2020
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the well-being of our guests and our teams has always been – and will always be – our first priority.
We are here and want to help you. Due to government mandates our offices are now closed, and our teams working from home. The volume of calls is immense, and this change has impacted our already stretched service levels.
To avoid long call wait times, please use this form here to contact us. We will respond to all requests in order of departure date.
Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.
SUSPENDED JOURNEYS
Due to ongoing uncertainty, spiking cases of COVID-19, and in accordance with travel restrictions imposed by government advisories worldwide, Luxury Gold has suspended all journeys worldwide departing up and until 30 November 2020, and all Europe and Britain trips departing up and until 28 February 2021.
If you have a booked trip during this suspension period, please rest assured that you have a travel credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December 2022.
You are eligible to either:
OR
Future Travel Credits can be redeemed with Luxury Gold or any other TTC brand (Insight Vacations, Trafalgar, Costsaver, Uniworld Boutique River Cruises, U by Uniworld River Cruises) on any destination or trip for travel before 31 December 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.
Please note: these policies are subject to change at any time and are not retroactive for bookings cancelled prior to 16 March 2020.
ALL OTHER BOOKINGS
Have peace of mind knowing you have the flexibility to change the land portion of your journey to a new destination or date, free of charge until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our journeys meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new well-being approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-journey travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us.
In choosing to travel with Luxury Gold, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
FOR ALL OTHER QUERIES
Please click here to get in contact with us.
CAN I USE MY FUTURE TRAVEL CREDIT ON A VACATION WITH A DIFFERENT COMPANY?
Your Future Travel Credit is valid on any brand within The Travel Corporation (TTC) which includes Luxury Gold, Insight Vacations, Trafalgar, Costsaver, Contiki, Uniworld Boutique River Cruises, U River Cruises and Red Carnation Hotels. Whatever your taste, whatever your pace, we have a travel style that will suit your needs and desires.
DO I NEED TO USE THE FULL VALUE OF MY FUTURE TRAVEL CREDIT ALL AT ONCE? WHAT HAPPENS IF THERE IS MONEY LEFT OVER AFTER I APPLY MY FUTURE TRAVEL CREDIT? CAN I ONLY USE MY FUTURE TRAVEL CREDIT ON A JOURNEY? CAN I USE MY FUTURE TRAVEL CREDIT TO BRING OTHER PEOPLE WITH ME ON MY NEXT VACATION?
Your Future Travel Credit can be used on any priced journey. If your new journey is less than your future travel credit amount, you can keep the remainder as an Future Travel Credit for another journey in the future. Or, you may add on airfare, pre or post night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next journey.
CAN I GIVE/TRANSFER MY FUTURE TRAVEL CREDIT TO SOMEONE ELSE?
Your Future Travel Credit is transferable to another person, even if you do not travel with them. If you would like to gift your Future Travel Credit to another individual, please just send an email with your booking number, the amount of your Future Travel Credit you would like to transfer (if not all) and the name of the individual you would like to be the beneficiary of the funds. If they do not have a booking yet, please just let us know and we will create one which will be their reference for their Future Travel Credit.
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the journey and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new journey or departure is more expensive than the original, you will be responsible for the difference in price; if the new journey or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new journey. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to journey changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply.
All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the wellbeing of our guests and our teams has always been – and will always be – our first priority.
We are here and want to help you. Due to government mandates our offices are now closed, and our teams working from home. The volume of calls is immense, and this change has impacted our already stretched service levels.
To avoid long call wait times, please use this form here to get in contact, and know we are working to respond in order of departure date.
Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.
Due to ongoing uncertainty, spiking cases of COVID-19, and in accordance with travel restrictions imposed by government advisories worldwide, Costsaver has suspended all Europe and Britain trips, and select worldwide trips, departing up and until 28 February 2021. Australia and New Zealand trips are suspended departing up and until 30 June 2021.
If you have a booked trip during this suspension period, please rest assured that you have a Future Travel Credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December 2022.
You are eligible to either:
• Rebook now and change your travel dates or destination to any trip departing up until 31 December 2022 without penalty on the land portion of your trip. Any discounts (of up to 15%) that had been applied to your original booking will be transferred and applied to your new booking.*
OR
• Elect to hold a Future Travel Credit of the full amount paid for land portion of the suspended vacation, redeemable against any new booking for travel to any destination departing before 31 December 2022.**
Future Travel Credits can be redeemed with Costsaver or another TTC brand (Insight Vacations, Luxury Gold, Trafalgar, Uniworld or U by Uniworld) on any destination or trip for travel before 31 December 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.
All other bookings
Have peace of mind knowing you have the flexibility to change the land portion of your trip to a new destination or date, free of charge until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our trips meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new 3 step wellbeing approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us.
In choosing to travel with Costsaver, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
For all other queries
Please click here to get in contact with us.
Future Travel Credit FAQ’s
Can I use my Future Travel Credit on a holiday with a different company?
Your Future Travel Credit is valid on any brand within The Travel Corporation (TTC) which includes Trafalgar, Insight, Luxury Gold, Costsaver, Brendan Vacations, Contiki, Uniworld Boutique River Cruises, U River Cruises, African Travel and Red Carnation Hotels. Whatever your taste, whatever your pace, we have a travel style that will suit your needs and desires
Do I need to use the full value of my FTC all at once?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
What happens if there is money left over after I apply my FTC?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I only use my FTC on a tour?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I use my FTC to bring other people with me on my next holiday?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I give/transfer my Future Travel Credit to someone else?
Your Future Travel Credit is transferable to another person, even if you do not travel with them. If you would like to gift your FTC to another individual, please just send an email with your booking number, the amount of your FTC you would like to transfer (if not all) and the name of the individual you would like to be the beneficiary of the funds. If they do not have a booking yet, please just let us know and we will create one which will be their reference for their FTC.
Please note: These policies are subject to change at any time and are not retroactive for bookings cancelled prior to 16 March 2020.
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new trip or departure is more expensive than the original, you will be responsible for the difference in price; if the new trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new trip. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply. All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the wellbeing of our guests and our teams has always been – and will always be – our first priority.
We are here and want to help you. Due to government mandates our offices are now closed, and our teams working from home. The volume of calls is immense, and this change has impacted our already stretched service levels.
To avoid long call wait times, please use this form here to get in contact, and know we are working to respond in order of departure date.
Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.
Due to ongoing uncertainty, spiking cases of COVID-19, and in accordance with travel restrictions imposed by government advisories worldwide, Trafalgar has suspended all Europe and Britain trips, and select worldwide trips, departing up and until 28 February 2021. Australia and New Zealand trips are suspended departing up and until 30 June 2021.
If you have a booked trip during this suspension period, please rest assured that you have a Future Travel Credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December 2022.
You are eligible to either:
• Rebook now and change your travel dates or destination to any trip departing up until 31 December 2022 without penalty on the land portion of your trip. Any discounts (of up to 15%) that had been applied to your original booking will be transferred and applied to your new booking.*
OR
• Elect to hold a Future Travel Credit of the full amount paid for land portion of the suspended vacation, redeemable against any new booking for travel to any destination departing before 31 December 2022.**
Future Travel Credits can be redeemed with Trafalgar or another TTC brand (Insight Vacations, Luxury Gold, Costsaver, Uniworld or U by Uniworld) on any destination or trip for travel before 31 December 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.
Have peace of mind knowing you have the flexibility to change the land portion of your trip to a new destination or date, free of charge until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our trips meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new 3 step wellbeing approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us.
In choosing to travel with Trafalgar, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
For all other queries
Please click here to get in contact with us.
Future Travel Credit FAQ’s
Can I use my Future Travel Credit on a holiday with a different company?
Your Future Travel Credit is valid on any brand within The Travel Corporation (TTC) which includes Trafalgar, Insight, Luxury Gold, Costsaver, Contiki, Uniworld Boutique River Cruises, U River Cruises and Red Carnation Hotels. Whatever your taste, whatever your pace, we have a travel style that will suit your needs and desires
Do I need to use the full value of my FTC all at once?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
What happens if there is money left over after I apply my FTC?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I only use my FTC on a tour?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I use my FTC to bring other people with me on my next holiday?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your Future Travel Credit amount, you can keep the remainder as an FTC for another trip in the future. Or, you may add on airfare, pre- or post-night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I give/transfer my Future Travel Credit to someone else?
Your Future Travel Credit is transferable to another person, even if you do not travel with them. If you would like to gift your FTC to another individual, please just send an email with your booking number, the amount of your FTC you would like to transfer (if not all) and the name of the individual you would like to be the beneficiary of the funds. If they do not have a booking yet, please just let us know and we will create one which will be their reference for their FTC.
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new trip or departure is more expensive than the original, you will be responsible for the difference in price; if the new trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new trip. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply. All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
Travel Alerts Information
Latest update July 1, 2020 1PM BST
Your health, hygiene and wellbeing is our top priority. Find out more about the new hygiene measures being introduced so you can travel with confidence. Read more
Due to the ongoing COVID-19 pandemic and associated travel restrictions, Contiki trips due to depart on or before August 31, 2020 have now been suspended globally with the following exceptions.
In accordance with revised travel guidelines for the UK and EU the following trips are scheduled to run in August and September 2020 (for people travelling from UK and Europe):
Additionally, given the announcement from the German government that this year’s Oktoberfest has been cancelled, all of our Contiki Oktoberfest trips have unfortunately been suspended. Our reservations teams around the world will be reaching out to all travellers scheduled on these trips to provide them with all available options and alternatives.
Coronavirus travel update
Our hearts go out to all who’ve been impacted by this unprecedented pandemic; we want you to know that the wellbeing of our travellers and our teams is – and always will be – our first priority.
Due to new government mandates, our physical offices are closed and our teams are working from home. We remain as committed as ever to supporting you all through this difficult time, but this change has further negatively impacted our call and chat times.
If you have a booking with us, rest assured that your trip can be postponed and rebooked without any penalty at any time. Here are the options available to you:
For all trips departing before or on 31 August 2020
In accordance with travel restrictions imposed by government advisories worldwide, Contiki has temporarily suspended all trips across the globe for trips departing up and until 31 August 2020 (with the exception of those listed above for travellers from the UK and Europe).
What are my options if my trip has been suspended?
If you have a trip booked during this suspension period, don’t worry, you’ll have a travel credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December, 2022.
You’re eligible to either:
- Rebook now and change your travel dates or destination to any trip in 2020 or 2021, without penalty on the land portion of your trip. Any discounts that had been applied to your original booking will be transferred and applied to your new booking.*
OR
- Elect to hold a Future Travel Credit of the full amount paid for land portion of the suspended vacation, redeemable against any new booking for travel to any destination departing before December 31, 2022.**
Future Travel Credits can be redeemed with Contiki or another TTC brand (Costsaver, U by Uniworld or Busabout) on any destination or trip for travel before December 31, 2022.
Please note: These policies are subject to change at any time and are not retroactive for bookings cancelled prior to March 16, 2020.
For all other 2020 bookings
If you have an existing booking on a non-suspended trip departing more than 30 days from today, we’re temporarily offering a change fee waiver, meaning that no fee will be charged for you to change your booking, on the land portion of the trip until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
If your trip has been suspended and you’re unsure what to do next, we’ve put together some FAQs to help guide you.
COVID-19 FAQs
Why are trips being suspended?
The decision to suspend trips is not something we would ever take lightly. We came to this decision in accordance with WHO guidelines and government advisories across the world. In light of official advice, it became clear that the best way to ensure the wellbeing of our travellers and staff was to suspend all operations globally.
My trip is suspended, what happens next?
Our team are currently working to contact all travellers who are booked on trips that have where due to depart before August 31, 2020 and have now been suspended. If you booked through a travel agent you’ll be contacted by your agent directly.
These trips will not be going ahead due to operation in these destinations being suspended. This decision hasn’t been taken lightly, but our first priority is and always will be the well-being of our travellers.
But don’t worry, you’ll have a travel credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December, 2022.
Are there fees associated with changing the trip?
There are no fees to move your booking to another Contiki trip. You’ll only ever need to pay the difference in price for the re-booked trip, if applicable.
What about fees to change my flights?
Contiki cannot cover any of the costs associated with amending any flight bookings. If you booked your flights through Contiki then our team will do everything we can to assist you in making the necessary changes to your flights. If you booked your flights independently or through a travel agent, please contact your airline or provider directly to determine what options are available to you.
I have a trip booked that has not been suspended, what happens next?
All other trips from September 1, 2020 are currently scheduled to run as planned, however we will continue to monitor the advice from WHO and global government bodies carefully to ensure we are acting responsibly and in accordance with these guidelines. Any additional changes to planned Contiki trip departures will be advised on this page as soon as the information is available.
If you do want to reschedule your trip, to give you more flexibility we’ve temporarily changed the terms of our cancellation policy. This means you have even more time to make decisions about your future travel plans without worrying about increasing penalties.
Effective immediately and until further notice for 2020 - for Contiki trips departing April 1, 2020 or later - we are temporarily waving our cancellation penalty until 30 days before departure. As long as you reschedule your trip at least 30 days before departure there will be no cancellation penalties or fees and you will not lose your deposit.
(This applies to land bookings only. Please note: Airlines may impose different change policies).
What if my trip is departing in less than 30 days?
If your trip is due to depart in less than 30 days and has been suspended we’ll rebook it for you. Our team are currently working to contact all travellers impacted by the suspension. If you booked through a travel agent you’ll be contacted by your agent directly.
If your trip is to any other destination then your trip is running as planned with no changes to your departure date or itinerary. If you wish to cancel then the following cancellation penalties apply:
- Departing within 30-22 days: 25% of trip fare
- Departing within 21-8 days: 50% of trip fare
- Departing within 7-1 days: 75% of trip fare
- Day of departure: 100% of trip fare
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. The Future Travel Credit amount will stay assigned to the original booking number. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. If the new trip or departure is more expensive than the original, you will be responsible for the difference in price; if the new trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply.
All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
CHANGE YOUR DEPARTURE DATE FOR FREE UP TO 60 DAYS BEFORE TRAVEL
Updated: 08 January, 2021
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the wellbeing of our guests and our teams has always been – and will always be – our first priority.
We are here and want to help you. Due to government mandates our offices are now closed, and our teams working from home. The volume of calls is immense, and this change has impacted our already stretched service levels.
Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.
SUSPENDED CRUISES
Due to ongoing uncertainty, spiking cases of COVID-19, and in accordance with travel restrictions imposed by government advisories worldwide, Uniworld River Cruises has suspended all cruises departing up and until 31st March 2021.
Please see below our options for your consideration.
1. Full Refund
Of course you are fully entitled to a full refund. Please note that with current restrictive workings and the high volume of cancellations, refund payment may take up to 60 days. We will issue you with a refund credit note which is protected under the CAA/ATOL scheme for packages including flights and the ABTA scheme for packages without flight. The refund credit note can also be exchanged for future travel up until the refund has been processed. For this option please call reservations on 0808 168 9110 so we may obtain your bank details to process this.
2. Rebooking with price protection
If you would like to rebook we are delighted to offer you price protection for your package for any 2021 or 2022 cruise on similar cruise during a similar sailing period based on your current booking. Money paid directly to Uniworld will be transferred over onto the new booking and we will take care of any airline fees. Discounts/promotional offers/prices applied and quoted at the original time of booking will be protected. New bookings will also be fully ABTA/ATOL protected.
3. Future Travel Credit
If you aren’t sure which dates you would like to book we can also offer a future travel credit with an extra 10% bonus credit. FTC is redeemable on any 2021 or 2022 departure and valid until December 31st 2022. FTC may also be accepted as travel credit to redeem with any of our sister brands belonging to the Travel Corporation Group Ltd. This will allow guests to fully consider a wide variety of travel alternatives in both the international and UK luxury travel market. Extensions will be added to the FTC based on the amount paid. (10% bonus credit will be applied as a discount)
We are committed to giving you an unparalleled travel experience, both on board and onshore—one that is not only luxurious and memorable but also protects your health and safety while you are in our trusted hands.
Your well-being remains our priority as we adapt to this new world, where it’s imperative for us to take additional measures to stay healthy. That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and well-being of our guests and team has always been, and always will be, our primary concern.
ALL OTHER BOOKINGS
Have peace of mind knowing you have the flexibility to change your cruise departure date, free of charge until 60 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our cruises meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new well-being approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us.
In choosing to travel with Uniworld, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
FOR ALL OTHER QUERIES
Please click here to get in contact with us.
Please note: These policies are subject to change at any time and are not retroactive for bookings cancelled prior to 16 March 2020.
FAQ:
Future Travel Credits are Transferable
Can I use my Future Travel Credit on a vacation with a different company?
Your Future Travel Credit is valid on any brand within The Travel Corporation (TTC) which includes Insight Vacations, Luxury Gold, Trafalgar, Costsaver, Contiki, Uniworld Boutique River Cruises, U River Cruises and Red Carnation Hotels. Whatever your taste, whatever your pace, we have a travel style that will suit your needs and desires.
Do I need to use the full value of my Future Travel Credit all at once? What happens if there is money left over after I apply my Future Travel Credit? Can I only use my Future Travel Credit on a trip? Can I use my Future Travel Credit to bring other people with me on my next vacation?
Your Future Travel Credit can be used on any priced trip. If your new trip is less than your future travel credit amount, you can keep the remainder as an Future Travel Credit for another trip in the future. Or, you may add on airfare, pre or post night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next trip.
Can I give/transfer my Future Travel Credit to someone else?
Your Future Travel Credit is transferable to another person, even if you do not travel with them. If you would like to gift your Future Travel Credit to another individual, please just send an email with your booking number, the amount of your Future Travel Credit you would like to transfer (if not all) and the name of the individual you would like to be the beneficiary of the funds. If they do not have a booking yet, please just let us know and we will create one which will be their reference for their Future Travel Credit.
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new trip or departure is more expensive than the original, you will be responsible for the difference in price; if the new trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new trip. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply. All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
