TRAVEL ALERT - CORONAVIRUS TRAVEL UPDATE
YOU’RE FREE TO POSTPONE YOUR LUXURY GOLD VACATION
Updated 6 October 2020
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the well-being of our guests and our teams has always been – and will always be – our first priority.
We are here for you. Due to government mandates our offices are now closed and our teams are working from home. We sincerely appreciate your patience as we navigate this ever-changing global situation together and apologise that our call wait times are significantly higher than our usual standard.
To avoid long call wait times, please use this form here to contact us. We will respond to all requests in order of departure date.
Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.
Due to ongoing uncertainty, spiking cases of COVID-19, and in accordance with travel restrictions imposed by government advisories worldwide, Luxury Gold has suspended all journeys worldwide departing up and until November 30, 2020, and all Europe and Britain trips departing up and until February 28, 2021.
If you have a booked trip during this suspension period, please rest assured that you have a travel credit automatically available to you for the full value of the land portion of your trip, to use for travel before December 31, 2022.
You are eligible to either:
- Rebook now and change your travel dates or destination to any trip in 2020 or 2021, without penalty on the land portion of your trip. Any discounts (of up to 15%) that had been applied to your original booking will be transferred and applied to your new booking.*
- Elect to hold a Future Travel Credit of the full amount paid for land portion of the suspended vacation, redeemable against any new booking for travel to any destination departing before December 31, 2022.**
Future Travel Credits can be redeemed with Luxury Gold or any other TTC brand (Insight Vacations, Trafalgar, Costsaver, Uniworld Boutique River Cruises or U by Uniworld River Cruises) on any destination or trip for travel before 31 December 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.
FOR ALL SUSPENDED TRIPS THAT INCLUDE TICKETS TO THE 2020 ROYAL MILITARY EDINBURGH TATTOO.
Please click here for details on the postponement and your rebooking options.
ALL OTHER BOOKINGS
Have peace of mind knowing you have the flexibility to change the land portion of your journey to a new destination or date, free of charge until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our journeys meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new well-being approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-journey travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us.
In choosing to travel with Luxury Gold, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
FOR ALL OTHER QUERIES
Please click here to get in contact with us.
Please note: these policies are subject to change at any time and are not retroactive for bookings cancelled prior to March 16, 2020.
*The temporary change fee waiver only applies to the land portion of all journeys and does not apply to group bookings. If you choose a journey or departure that is more expensive than the original, you are responsible for the difference in price; if the journey or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to journey changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the journey and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new journey or departure is more expensive than the original, you will be responsible for the difference in price; if the new journey or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new journey. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to journey changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply. All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.